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Beautiful jacket lined quality fabric detail buttons
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It is very beautiful and good quality😍😍🥰🥰I loved it, I recommend to 100% I stay long why I am small but send it to cut when I use it I will upload pictures is beautiful equal to the image😍🥰🥰🥰Fabric. Uy good thick👌
Beautiful ones make a great impression! I recommend taking your number😊
I really liked the fabric is thick, good quality.
Arrived super fast before the expected date and the size super well I ordered it for a 3 year old in size 4 and 5 and if it fits
Did not regret taking size L. I usually wear M, I often take the blouses s. But I love it when jackets and blazers in the shoulders sit comfortably. The quality for this price is not bad. There are as if clues in some places, but this is all fixable. Brilliant effect, as previously written, is present, but in moderation, not very brilliant. In general, I am satisfied with the purchase. Thank you seller!
I’m so blown away by the quality of these! They sparkle like CRAZY! I normally wear a US 8/EU 38 (38.5 in designer shoes) so I always get a 39 on AE. I could’ve gone with a 38 in these because they’re very wide, but they fit well enough to keep and not exchange. Came packaged very well and with extra rhinestones. Smell strongly of glue but just need to air them out. Also came within the estimated delivery time, very fast! The sole is padded and I think they’ll be very comfortable. Super happy with this purchase!
The jacket was delivered very quickly – within 9 days. Overall, I'm satisfied with it. It looks beautiful, just like in the photo. My size is S, but I ordered XS. It fits well, but I could have taken size S, and it would have been even better.
There are some minor issues with lint along the edge of the jacket; it sheds. And in some places, you can see gaps
Winter Women Leggings Solid Warm Leggings Thicken Lambwool Hight Waist Fleece Keep Butt Lift High Stretchy Walking Pants Pocket
avevo già acquistato la L ma veste un po' aderente, la XL è perfetta per girofianchi cm 90 e girovita cm 70
Love these. They’re true to size. I wear a US 8 and I bought a size 39 and they fit perfect. Took around 3 weeks to arrived to southern US. Good quality.
compren dos tallas más de la que usan porque salen demaciado pequeñas
I love love love these nails!! they do not feel cheap. It came a couple days early as well!!
fajne spodnie, ciepłe i dobry materiał jak na Chiny, bardzo szybka dostawa do Polski
Great! Comfortable fit and gorgeous looking! Quick delivery!
El tejido parece ser poliester, es caliente, bueno para invierno el envío fue muy rápido a España, solo días.
1. Any questions(like color,standard size,custom,deliver time,urgent service,change dress style,discount and so on)please let us know.
2.You can tell us all your requirements by messages when make the order.
3.We have DHL/UPS/TNT/Fedex/Aramex/DPD/EMS and all other express shipping way.
Option 1-8 is measured in ___ (CM or inches)
1.Bust = ___
2.Waist = ___
3.Hips = ___
4.Shoulder to Shoulder= ___
5.Shoulder to waist= ___
6.Hollow to floor (without shoes)= ___
7.Height= ( without shoes)= ___
8.Shoes Height= ___
1: This dress does notinclude any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!
2: Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
All ways are acccepted,like Visa Card,MasterCard and Bank Transfer.
We may fold the gown inside out to protect the beading or lacing.There will be fold after international transportation.
Import Duty/Tax are not included in item price or shipping fee.It is buyer's responsibility.But if you have any suggestions,please tell us and we will try to low done these fees.
1.Our Cancellations Policy
a. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
b. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d. Once your order has been shipped, it can no longer be cancelled.
2.Returning For Replacement or Refund
a.Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
b.If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and no perfume.
3.Defective, Damaged or Misshipped Items
a.You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
4.Return Process
a.Submit a return request to us within 15 days of your order's shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.
b.Once our sellers has approved your request, please send the item and the completed Product Return Form back to us ASAP.
c.Once received at our facility, your return will be processed in 1 to 3 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
*Leaving a neutral or negative feedback can not thorough solve yours problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
*If you are satisfied with your purchase and our total service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.
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Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. How do I know my size?
The sizing details for each product are available on the product page. We provide a comprehensive size chart to help you find the perfect fit. If you have any further questions about sizing, don't hesitate to reach out to us at cs@bassoandbrooke.com. Our team will be happy to assist you.
2. How can I place an order on Basso and Brooke?
Placing an order on Basso and Brooke is simple and convenient. Follow these steps:
- Browse our website and select the desired items by adding them to your shopping cart.
- Once you've finished shopping, proceed to the checkout page.
- Provide your shipping address and payment details to complete the order.
3. What payment methods do you accept?
Basso and Brooke accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled with the utmost security and privacy.
4. What are the shipping options and delivery times?
Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.
5. Can I track my order?
Yes, you can track your order on Basso and Brooke. Once your order is dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.
6. Do you offer international shipping?
Yes, Basso and Brookeoffers international shipping to various countries. During the checkout process, you can select your country for shipping, and the applicable shipping fees and estimated delivery times will be displayed.
7. What is your return policy?
We want you to be completely satisfied with your purchase from Basso and Brooke. If, for any reason, you are not happy with your order, you may return it within 30 days of receiving the package. The item should be unused, in its original condition, and with all tags intact. Please refer to our Returns and Refunds page for detailed instructions on the return process.
8. How do I contact customer support?
Our customer support team is here to assist you with any inquiries or concerns. You can reach us through the following channels:
- Email: cs@bassoandbrooke.com
- Phone✆: +351 926 173 093 (Monday to Friday, 9:00 am - 5:00 pm GMT)
- Live Chat: Available on our website during business hours.
9. Can I cancel or modify my order after it's been placed?
We aim to process orders quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it may not be possible to make changes.
10. Are there any promotions or discounts available?
Basso and Brooke regularly offers promotions and discounts on various items. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.
At Basso and Brooke, we strive to provide exceptional service and top-notch products. If you have any other questions not covered in this FAQ, don't hesitate to get in touch with our customer support team. Happy shopping!