Garanteret sikker udtjekning

Fashion Runway Crystal Stretch Fabric Sock Over-the-Knee Boot Thigh High Pointed Toe Woman Stiletto Heel Shoes

$48.99
$68.15
Color: BLACK 12CM
Shoe Size: 35
FREE SHIPPING
30 Days Easy Return
SUPPORT 24/7
SECURED PAYMENTS

Garanteret sikker udtjekning

Women Boots

Welcome to my shop
 size 35=US size 4 = feet lenght 22.5CM
 size 36=US size 5 = feet lenght 23CM
 size 37=US size 6 = feet lenght 23.5CM
 size 38=US size 7 = feet lenght 24CM
 size 39=US size 8 = feet lenght 24.5CM
 size 40=US size 9 = feet lenght 25CM
 size 41=US size 10 = feet lenght 25.5CM
 size 42=US size 11 = feet lenght 26CM
 size 43=US size 12 = feet lenght 26.5CM
Heels height: 7cm   12cm

Platform height: 1.5 cm

Color difference might be caused by different monitors,lights and other factors.Please understand.

Notice

Usually,order comes without shoes box,a pair of shoes.But if you need a box,please contact us to incerse price .The shoes box values US$5.

Buyers&Required

Payment

CUrrentiy,you can pay using Visa,MasterCard,Westsrn Union,Qiwi and bank transfer.

Shipment

1.Shippinp Method,China Post Registered Air Maii,epacket,DHL,EMS

2.Dlivery Time

a.DHLusually takes 3-5 working days(not includig holiday and weekend)

b.EMS usually takes 6-10 working days(not including holiday and weeknd)

c.epacket usually takes 10-15 woring days(not including holiday and weekend)

d.ChinaPostRegisteredAirMail


1.7-15 working days to Asia

2.10-30 working days to West Euro,Oceania and Mid-East

3.30-45 working days to South Amerith Americe Africa


RefundandReturn

1.lf there is any any problem with the order,please contact with our Customer Service first.We will try our best to help you.

2.All the items must be retuned in originai condition,otherwise we will refuse to refund.

3.The buyer is responsible for all charred in returning process.


Feedback

1.lf you are satisfied with your order ,please leave us all 5 stars including ltem as Described.Communication and Shipping Speed.

2.if you think we can do better,please contact with our Customer first.We will give you a satisfing answer.



Return and Refund Policies 

  • At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform bassoandbrooke.com  by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. bassoandbrooke.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com

 

1. Hvordan kender jeg min størrelse? 

Størrelsesdetaljerne for hvert produkt er tilgængelige på produktsiden. Vi leverer et omfattende størrelsesdiagram, der hjælper dig med at finde den perfekte pasform. Hvis du har yderligere spørgsmål om størrelse, tøv ikke med at nå ud til os på info@bassoandbrooke.com. Vores team hjælper dig gerne.

2. Hvordan kan jeg afgive en ordre på Basso og Brooke? 

At placere en ordre på Basso og Brooke er enkel og praktisk. Følg disse trin:

  • Gennemse vores websted, og vælg de ønskede varer ved at tilføje dem til din indkøbskurv.
  • Når du er færdig med at shoppe, skal du fortsætte til kassen.
  • Giv din forsendelsesadresse og betalingsoplysninger for at gennemføre ordren.

3. Hvilke betalingsmetoder accepterer du? 

Basso og Brooke Accepterer forskellige betalingsmetoder, herunder kredit-/betalingskort (Visa, MasterCard, American Express), PayPal og andre sikre online betalingsmuligheder. Vær sikker på, at dine betalingsoplysninger håndteres med den største sikkerhed og privatliv.

4. Hvad er forsendelsesmulighederne og leveringstiderne?

Forsendelse er GRATIS De estimerede Leveringsdato er angivet for hvert produkt. Leveringstider afhænger af håndteringstid og transporttid for hvert produkt. Håndtering og transportdage henviser til arbejdsdage, eksklusive weekender og helligdage.

5. Kan jeg spore min ordre? 

Ja, du kan spore din ordre Basso og Brooke. Når din ordre er sendt, giver vi dig et sporingsnummer. Du kan bruge dette sporingsnummer til at overvåge status og placering af din pakke, indtil den når dit dørtrin.

6. Tilbyder du international forsendelse?

 Ja, Basso og BrookeTilbyder international forsendelse til forskellige lande. Under kassen kan du vælge dit land til forsendelse, og de gældende forsendelsesgebyrer og estimerede leveringstider vises.

7. Hvad er din returpolitik? 

Vi vil have dig til at være helt tilfreds med dit køb fra Basso og Brooke. Hvis du af en eller anden grund ikke er tilfreds med din ordre, kan du returnere den inden for 30 dage efter modtagelse af pakken. Varen skal være ubrugt i sin oprindelige tilstand og med alle tags intakte. Se siden Return and Refuss for detaljerede instruktioner om returprocessen.

8. Hvordan kontakter jeg kundesupport? 

Vores kundesupportteam er her for at hjælpe dig med eventuelle forespørgsler eller bekymringer. Du kan nå os gennem følgende kanaler:

  • E -mail: info@bassoandbrooke.com 
  • telefon✆: +351 926 173 093 (mandag til fredag, 9:00 - 17:00 GMT)
  • Live chat: tilgængelig på vores hjemmeside i åbningstider.

9. Kan jeg annullere eller ændre min ordre, efter at den er placeret? 

Vi sigter mod at behandle ordrer hurtigt for at sikre rettidig levering. Hvis du ønsker at annullere eller ændre din ordre, skal du kontakte vores kundesupportteam så hurtigt som muligt. Vi vil gøre vores bedste for at imødekomme din anmodning, men bemærk, at når en ordre er sendt, er det muligvis ikke muligt at foretage ændringer.

10. Er der nogen tilbud eller rabatter til rådighed? 

Basso og Brooke tilbyder regelmæssigt kampagner og rabatter på forskellige varer. Sørg for at abonnere på vores nyhedsbrev og følg os på sociale medier for at holde dig opdateret om de seneste tilbud og særlige tilbud.

 Basso og Brooke, vi stræber efter at levere enestående service og førsteklasses produkter. Hvis du har andre spørgsmål, der ikke er dækket af denne FAQ, skal du ikke tøve med at komme i kontakt med vores kundesupportteam. Glad shopping!