Fashion Blue Denim Classic Lace Up Platform Ankle Boots Platform Heels 16cm Super High Modern Boots Party shoes
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https://www.aliexpress.com/store/group/Women-s-Boots/2801209_518484098.html?spm=2114.12010612.0.0.6ca550e5l3m6nn
Warm Tips : Aliexpress Shoes Size is Chinese shoe code ( EUR Size)
( Example Like This Euroepan 36 = Fit My Foot length 23cm )
How to choose the shoe size I want (The following is the foot type Suggestions to choose according to the standard size, if your foot type obesity or other type, you can contact customer service give you better advice, thank you!)
size 34=US size 3 = feet lenght 22CM
size 35=US size 4 = feet lenght 22.5CM
size 36=US size 5 = feet lenght 23CM
size 37=US size 6 = feet lenght 23.5CM
size 38=US size 7 = feet lenght 24CM
size 39=US size 8 = feet lenght 24.5CM
size 40=US size 9 = feet lenght 25CM
size 41=US size 10 = feet lenght 25.5CM
size 42=US size 11 = feet lenght 26CM
size 43=US size 12 = feet lenght 26.5CM
size 44=US size 13 = feet lenght 27CM
size 45=US size 14 = feet lenght 27.5CM
size 46=US size 15 = feet lenght 28CM
Heel Height: 16CM
Platform Height:6.5CM
Barrel height:cm
Q1How quickly will you ship my order ? Do you do wholesale and dropshipping ? How fast do you process the order once i pay you?
A1:Dear , We do order Shipping Within 1-7 Working days When there Received you payment .
YES ,We have ample supply. We do Order Shipping Way by China Post Registered Air Mail,HongKong Post Air Mail, ePacket, Or DHL And AliExpress Standard Shipping AliExpress etc Way to you.
A:) Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfactione .
B:) We are not responsible for any custom duty and import tax.
C:)Delivery time depends on destination and other factors, Usually Shipping time Within15-45 Working days Will Arrival , if you can't get it on time ,Contact us trouble extended date and check the tracking information.
A:) If u satisfied our products,we appreciated if u can give us positive feedback and 5 stars , thanks for your support.
B:)We strive for positive feedback on all transactions and nothing less than an overall Detailed Seller Rating (DSR) of 5. Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, please contact us at any time so as to clear up your discontent and resolve the problem.
C:)Please give us the opportunity to solve the problems,we understand the concern and frustration u may have and try to do everything to solve these issues.
D,:) If u have any questions , welcome to us, we strive for 100% customer satisfaction, thanks for your time.
A:)Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction.
B:)We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.
C:)Please allow 1-2 business days for us to response. If you do not receive any reply from us, please check your email account.Or trouble you contact US again, thank you!
D,:) Please add me to your favorite list! Thank you for browsing & Good Day!
Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. ¿Cómo sé mi tamaño?
Los detalles de tamaño para cada producto están disponibles en la página del producto. Proporcionamos una tabla de tamaño integral para ayudarlo a encontrar el ajuste perfecto. Si tiene más preguntas sobre el tamaño, no dude en comunicarse con nosotros en info@bassoandbrooke.com. Nuestro equipo estará encantado de ayudarlo.
2. ¿Cómo puedo hacer un pedido en Basso y Brooke?
Haciendo un pedido en Basso y Brooke es simple y conveniente. Sigue estos pasos:
- Explore nuestro sitio web y seleccione los artículos deseados agregándolos a su carrito de compras.
- Una vez que haya terminado de comprar, continúe a la página de pago.
- Proporcione su dirección de envío y detalles de pago para completar el pedido.
3. ¿Qué métodos de pago acepta?
Basso y Brooke Acepta varios métodos de pago, incluidas las tarjetas de crédito/débito (Visa, MasterCard, American Express), PayPal y otras opciones de pago seguras en línea. Tenga la seguridad de que su información de pago se maneja con la máxima seguridad y privacidad.
4. ¿Cuáles son las opciones de envío y los tiempos de entrega?
El envío es GRATIS El estimado La fecha de entrega está indicada para cada producto. Los tiempos de entrega dependen del tiempo de manejo y el tiempo de transporte de cada producto. Los días de manejo y transporte se refieren a los días hábiles, excluyendo los fines de semana y las vacaciones.
5. ¿Puedo rastrear mi pedido?
Sí, puede rastrear su pedido en Basso y Brooke. Una vez que se envíe su pedido, le proporcionaremos un número de seguimiento. Puede usar este número de seguimiento para monitorear el estado y la ubicación de su paquete hasta que llegue a su puerta.
6. ¿Ofrecen envío internacional?
Sí, Basso y BrookeOfrece envío internacional a varios países. Durante el proceso de pago, puede seleccionar su país para el envío, y se mostrarán las tarifas de envío aplicables y los tiempos de entrega estimados.
7. ¿Cuál es su política de devolución?
Queremos que esté completamente satisfecho con su compra de Basso y Brooke. Si, por algún motivo, no está satisfecho con su pedido, puede devolverlo dentro de los 30 días posteriores a la recepción del paquete. El artículo no debe usarse, en su condición original y con todas las etiquetas intactas. Consulte nuestra página de devoluciones y reembolsos para obtener instrucciones detalladas sobre el proceso de devolución.
8. ¿Cómo me pongo en contacto con la atención al cliente?
Nuestro equipo de atención al cliente está aquí para ayudarlo con cualquier consulta o inquietud. Puede comunicarse con nosotros a través de los siguientes canales:
- Correo electrónico: info@bassoandbrooke.com
- Teléfono✆: +351 926 173 093 (lunes a viernes, 9:00 a.m. a 5:00 p.m. GMT)
- Chat en vivo: disponible en nuestro sitio web durante el horario comercial.
9. ¿Puedo cancelar o modificar mi pedido después de que se haya realizado?
Nuestro objetivo es procesar pedidos rápidamente para garantizar la entrega oportuna. Si desea cancelar o modificar su pedido, comuníquese con nuestro equipo de atención al cliente lo antes posible. Haremos todo lo posible para acomodar su solicitud, pero tenga en cuenta que una vez que se envíe un pedido, es posible que no sea posible hacer cambios.
10. ¿Hay alguna promoción o descuento disponible?
Basso y Brooke Ofrece regularmente promociones y descuentos en varios artículos. Asegúrese de suscribirse a nuestro boletín y seguirnos en las redes sociales para mantenerse actualizados sobre las últimas ofertas y ofertas especiales.
En Basso y Brooke, nos esforzamos por proporcionar un servicio excepcional y productos de primer nivel. Si tiene alguna otra pregunta que no esté cubierta en estas preguntas frecuentes, no dude en ponerse en contacto con nuestro equipo de atención al cliente. ¡Feliz compra!