Pago seguro garantizado

Summer Flat Slippers Women Leather Black White Flops Thick Sole Mules Casual Comfort Slides Woman

$24.99
$39.79
Color: Green
Shoe Size: 36
FREE SHIPPING
30 Days Easy Return
SUPPORT 24/7
SECURED PAYMENTS

Pago seguro garantizado

How to choose correct size?

1.Measure your 
foot length as the size chart.
2.Find the ''
EUR/China Size'' from the size chart by your foot length!
3.Please do not measure the insole length,it is different from the foot length.

EUR/China Size 35  = Foot length (cm) 22.5
EUR/China Size 36  = Foot length (cm) 23.0
EUR/China Size 37  = Foot length (cm) 23.5
EUR/China Size 38  = Foot length (cm) 24.0
EUR/China Size 39  = Foot length (cm) 24.5
EUR/China Size 40  = Foot length (cm) 25.0
EUR/China Size 41  = Foot length (cm) 25.5


Note:
1.Measurements are the maximum size,
please allow error about ± 5MM.Compare the size chart with your feet length carefully before ordering.
2.Please according to our size chart to choose the most appropriate size!This is very important,thank you for your understanding and cooperation!Wish you have a happy shopping!

3.If you do not know 
how to choose correct size or have any questions about this product,please contact us,we will give you satisfactory answers as fast.



We take great care in packing every detail to ensure safe shipment to you .Therefore please check the package before you sign to receive it, if it is broken or damaged, you can make a record with the carrier. At the same time, you can take a photo and send to us, we will solve the problem for you at the first time.

Shipping by China Post Air Mail, usually need about 15-60 business days (Brazil 90 days) arrive. If you need the items urgent, please choose shipping method EMS/DHL for free and pay extra shipping cost (shipping time 5-7 working days). It is very fast. So welcome to my store to find the items that you liking.

1. If the item is defective, please notify us within 7 days after receive. Do not open dispute without communication.

2. If you are not satisfied when you receive your item, please return it within 15 days for a replacement or money back. Please contact our after service staff before return it.

3. If there has quality problem ,please take picture for us.We will resolve it for you within 24 hours .

4. If you cant receive the package within 60 days ,we will return your money (Brazil 90 days).

1. If you are satisfied with our products and service, Please leave us a 5 stars feedback.

2. If you have any problems or question regarding your transaction please contact us before leaving any type of feedback.

3. All emails will be answered within 24 hours,If you do not receive our reply, please kindly re-send your email or complaint to our manager.

Return and Refund Policies 

  • At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform bassoandbrooke.com  by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. bassoandbrooke.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com

 

1. ¿Cómo sé mi tamaño? 

Los detalles de tamaño para cada producto están disponibles en la página del producto. Proporcionamos una tabla de tamaño integral para ayudarlo a encontrar el ajuste perfecto. Si tiene más preguntas sobre el tamaño, no dude en comunicarse con nosotros en info@bassoandbrooke.com. Nuestro equipo estará encantado de ayudarlo.

2. ¿Cómo puedo hacer un pedido en Basso y Brooke? 

Haciendo un pedido en Basso y Brooke es simple y conveniente. Sigue estos pasos:

  • Explore nuestro sitio web y seleccione los artículos deseados agregándolos a su carrito de compras.
  • Una vez que haya terminado de comprar, continúe a la página de pago.
  • Proporcione su dirección de envío y detalles de pago para completar el pedido.

3. ¿Qué métodos de pago acepta? 

Basso y Brooke Acepta varios métodos de pago, incluidas las tarjetas de crédito/débito (Visa, MasterCard, American Express), PayPal y otras opciones de pago seguras en línea. Tenga la seguridad de que su información de pago se maneja con la máxima seguridad y privacidad.

4. ¿Cuáles son las opciones de envío y los tiempos de entrega?

El envío es GRATIS El estimado La fecha de entrega está indicada para cada producto. Los tiempos de entrega dependen del tiempo de manejo y el tiempo de transporte de cada producto. Los días de manejo y transporte se refieren a los días hábiles, excluyendo los fines de semana y las vacaciones.

5. ¿Puedo rastrear mi pedido? 

Sí, puede rastrear su pedido en Basso y Brooke. Una vez que se envíe su pedido, le proporcionaremos un número de seguimiento. Puede usar este número de seguimiento para monitorear el estado y la ubicación de su paquete hasta que llegue a su puerta.

6. ¿Ofrecen envío internacional?

 Sí, Basso y BrookeOfrece envío internacional a varios países. Durante el proceso de pago, puede seleccionar su país para el envío, y se mostrarán las tarifas de envío aplicables y los tiempos de entrega estimados.

7. ¿Cuál es su política de devolución? 

Queremos que esté completamente satisfecho con su compra de Basso y Brooke. Si, por algún motivo, no está satisfecho con su pedido, puede devolverlo dentro de los 30 días posteriores a la recepción del paquete. El artículo no debe usarse, en su condición original y con todas las etiquetas intactas. Consulte nuestra página de devoluciones y reembolsos para obtener instrucciones detalladas sobre el proceso de devolución.

8. ¿Cómo me pongo en contacto con la atención al cliente? 

Nuestro equipo de atención al cliente está aquí para ayudarlo con cualquier consulta o inquietud. Puede comunicarse con nosotros a través de los siguientes canales:

  • Correo electrónico: info@bassoandbrooke.com 
  • Teléfono✆: +351 926 173 093 (lunes a viernes, 9:00 a.m. a 5:00 p.m. GMT)
  • Chat en vivo: disponible en nuestro sitio web durante el horario comercial.

9. ¿Puedo cancelar o modificar mi pedido después de que se haya realizado? 

Nuestro objetivo es procesar pedidos rápidamente para garantizar la entrega oportuna. Si desea cancelar o modificar su pedido, comuníquese con nuestro equipo de atención al cliente lo antes posible. Haremos todo lo posible para acomodar su solicitud, pero tenga en cuenta que una vez que se envíe un pedido, es posible que no sea posible hacer cambios.

10. ¿Hay alguna promoción o descuento disponible? 

Basso y Brooke Ofrece regularmente promociones y descuentos en varios artículos. Asegúrese de suscribirse a nuestro boletín y seguirnos en las redes sociales para mantenerse actualizados sobre las últimas ofertas y ofertas especiales.

En Basso y Brooke, nos esforzamos por proporcionar un servicio excepcional y productos de primer nivel. Si tiene alguna otra pregunta que no esté cubierta en estas preguntas frecuentes, no dude en ponerse en contacto con nuestro equipo de atención al cliente. ¡Feliz compra!