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ืืฆืืื ืืืืื ืืืืืืช
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SIZE/CM |
WAIST |
HIPS |
LENGTH |
S |
60-70 |
80-90 |
94 |
M |
64-74 |
84-94 |
95 |
L |
68-78 |
88-98 |
96 |
NOTE: 1.Please follow the size chartย to select the size.Don't select directly according to your habits. 2.This data was obtained from manually measuring the product, it may be off by 1-3CM. 3.Colour may vary due to lighting on images.The real pictures are closest to the true colour of the product. |
Return and Refund Policiesย
- Atย bassoandbrooke.com, we have a hassle-free return policy.ย You can return your items within 30 daysย from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email atย cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defectย return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- ย For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
ย
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No,ย the return atย bassoandbrooke.comย is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:ย
To cancel an order, please contact us immediately after the purchase by email atย cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1.ย Informย bassoandbrooke.comย by email, sending your return request toย cs@bassoandbrooke.comย must include the following information: the order number, the product reference, and the reason for the return.ย
Step 2.ย Process the return request.ย ย Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points,ย previously mentioned.ย
Step 3.ย Return of your product.ย ย You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund termย is within 10 days.ย bassoandbrooke.comย ย will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.ย
The issued refund should appear in the payment method you used within 2-3 business days.ย If you have not received your refund within 2-3 business days, please check your bank account again.ย Contact your bank or credit card company.ย It may take a while before the refund is officially released.ย If you have done all this and still have not received your refund, please contact us atย cs@bassoandbrooke.com
ย
1. ืืืฆื ืืืื ืืืขืช ืืช ืืืืื ืฉืื?ย
ืคืจืื ืืืืื ืฉื ืื ืืืฆืจ ืืืื ืื ืืืฃ ืืืืฆืจ. ืื ื ืืกืคืงืื ืชืจืฉืื ืืืื ืืงืืฃ ืฉืืขืืืจ ืืื ืืืฆืื ืืช ืืืชืืื ืืืืฉืืืช. ืื ืืฉ ืื ืฉืืืืช ื ืืกืคืืช ืืืื ืืืื, ืื ืชืืกืก ืืคื ืืช ืืืื ืย info@bassoandbrooke.comื ืืฆืืืช ืฉืื ื ืืฉืื ืืขืืืจ ืื.
2. ืืืฆื ืืืื ืืืฆืข ืืืื ื ืขื ืืืกื ืืืจืืง?ย
ืืืฆืืข ืืืื ืย ืืืกื ืืืจืืงย ืืื ืคืฉืื ืื ืื. ืืฆืข ืืช ืืฆืขืืื ืืืืื:
- ืขืืื ืืืชืจ ืฉืื ื ืืืืจ ืืช ืืคืจืืืื ืืจืฆืืืื ืขื ืืื ืืืกืคืชื ืืขืืืช ืืงื ืืืช ืฉืื.
- ืืืืจ ืฉืชืกืืื ืืงื ืืืช, ืืืฉื ืืืฃ ืืงืืคื.
- ืกืคืง ืืช ืืชืืืช ืืืฉืืื ืืคืจืื ืืชืฉืืื ืฉืื ืืื ืืืฉืืื ืืช ืืืืื ื.
3. ืืืื ืฉืืืืช ืชืฉืืื ืืชื ืืงืื?ย
ืืืกื ืืืจืืงย ืืงืื ืฉืืืืช ืชืฉืืื ืฉืื ืืช, ืืืื ืืจืืืกื ืืฉืจืื/ืืืื (ืืืื, ืืืกืืจืงืืจื, ืืืจืืงื ืืงืกืคืจืก), PayPal ืืืคืฉืจืืืืช ืชืฉืืื ืืงืืื ืืช ืืืจืืช ืืืืืืืืช. ืืื ืกืืื ืืืืื ืื ืคืจืื ืืชืฉืืื ืฉืื ืืืืคืืื ืืืืืื ืืคืจืืืืช ืืืจืืืช.
4. ืืื ืืคืฉืจืืืืช ืืืฉืืื ืืืื ื ืืืกืืจื?
ืืฉืืื ืืืย ืืื ืย ืืืืขืจืย ืชืืจืื ืืืกืืจื ืืฆืืื ืขืืืจ ืื ืืืฆืจื ืืื ื ืืืกืืจื ืชืืืืื ืืืื ืืืืคืื ืืืืื ืืืืืื ืฉื ืื ืืืฆืจ. ืืื ืืืคืื ืืชืืืืจื ืืชืืืืกืื ืืืื ืขืกืงืื,ย ืื ืืืื ืกืืคื ืฉืืืข ืืืืื.
5. ืืื ืืืื ืืขืงืื ืืืจ ืืืืื ื ืฉืื?ย
ืื, ืืชื ืืืื ืืขืงืื ืืืจ ืืืืื ื ืฉืืย ืืืกื ืืืจืืงื ืืืืจ ืฉืืืืช ืืืืื ื ืฉืื, ืื ื ื ืกืคืง ืื ืืกืคืจ ืืขืงื. ืืชื ืืืื ืืืฉืชืืฉ ืืืกืคืจ ืืืขืงื ืืื ืืื ืืคืงื ืขื ืืฆื ืืืืืื ืืืืืงืื ืฉืื ืขื ืฉืืื ืืืืข ืืคืชืื.
6. ืืื ืืชื ืืฆืืข ืืฉืืื ืืื ืืืืื?
ย ืื,ย ืืืกื ืืืจืืงืืฆืืข ืืฉืืื ืืื ืืืืื ืืืืื ืืช ืฉืื ืืช. ืืชืืืื ืืงืืคื, ืืชื ืืืื ืืืืืจ ืืช ืืืืื ื ืฉืื ืืืฉืืื, ืืืืฆืื ืืื ืืืฉืืื ืืจืืืื ืืืื ืืืื ื ืืืกืืจื ืืืฉืืขืจืื.
7. ืืื ืืืื ืืืช ืืืืืจื ืฉืื?ย
ืื ื ืจืืฆืื ืฉืชืืื ืืจืืฆื ืืืืืืื ืืืจืืืฉื ืฉืื ืย ืืืกื ืืืจืืงื ืื, ืืกืืื ืืืฉืื, ืืื ื ืืจืืฆื ืืืืืื ื ืฉืื, ืืชื ืืืื ืืืืืืจ ืืืชื ืชืื 30 ืืื ืืงืืืช ืืืืืื. ืืฉ ืืืฉืชืืฉ ืืคืจืื, ืืืฆืื ืืืงืืจื, ืืขื ืื ืืชืืื ืฉืืืื. ืื ื ืขืืื ืืืฃ ืืืืืจืืช ืืืืืืจืื ืฉืื ื ืืงืืืช ืืืจืืืช ืืคืืจืืืช ืืชืืืื ืืืืืจื.
8. ืืืฆื ืืืื ืืืฆืืจ ืงืฉืจ ืขื ืชืืืืช ืืงืืืืช?ย
ืฆืืืช ืชืืืืช ืืืงืืืืช ืฉืื ื ืืื ืืื ืืกืืืข ืื ืืื ืคื ืืืช ืื ืืฉืฉืืช. ืืชื ืืืื ืืืืืข ืืืื ื ืืจื ืืขืจืืฆืื ืืืืื:
- ืืืืืื:ย info@bassoandbrooke.comย
- ืืืคืืโ: +351 926 173 093 (ืฉื ื ืขื ืฉืืฉื, 9:00 ืืืืงืจ - 17:00 GMT)
- ืฆ'ืื ืื: ืืืื ืืืชืจ ืฉืื ื ืืฉืขืืช ืืขืกืงืื.
9. ืืื ืืืื ืืืื ืื ืืฉื ืืช ืืช ืืืืื ื ืฉืื ืืืืจ ืฉืืืฆื?ย
ืื ื ืฉืืืคืื ืืขืื ืืืื ืืช ืืืืืจืืช ืืืืืื ืืกืคืงื โโืืืื. ืื ืืจืฆืื ื ืืืื ืื ืืฉื ืืช ืืช ืืืืื ื ืฉืื, ืื ื ืฆืืจ ืงืฉืจ ืขื ืฆืืืช ืืชืืืื ืืืงืืืืช ืฉืื ื ืืืงืื ืืืคืฉืจื. ืื ื ื ืขืฉื ืืืืื ืืืืืชื ื ืืืื ืืืชืืื ืืืงืฉืชื, ืื ืฉืืื ืื ืฉืืจืืข ืฉื ืฉืื ืืืื ื, ืืชืื ืฉืื ื ืืชื ืืืื ืืืฆืข ืฉืื ืืืื.
10. ืืื ืืฉ ืืืฆืขืื ืื ืื ืืืช ืืืื ืื?ย
ืืืกื ืืืจืืงย ืืฆืืข ืืืืคื ืงืืืข ืืืฆืขืื ืืื ืืืช ืขื ืคืจืืืื ืฉืื ืื. ืืงืคื ืืืืจืฉื ืื ืืืืืืจ ืฉืื ื ืืืขืงืื ืืืจืื ื ืืืืื ืืืืจืชืืช ืืื ืืืืฉืืจ ืืขืืืื ืขื ืืืืฆืขืื ืืืืฆืขืืช ืืืืืืืืช ืืืืจืื ืืช.
ืึผึฐย ืืืกื ืืืจืืง, ืื ื ืฉืืืคืื ืืกืคืง ืฉืืจืืช ืืืฆื ืืืคื ืืืืฆืจืื ืืืฉืืจื ืืจืืฉืื ื. ืื ืืฉ ืื ืฉืืืืช ืืืจืืช ืฉืื ืืืืกืืช ืืฉืืืืช ื ืคืืฆืืช ืื, ืื ืชืืกืก ืืืฆืืจ ืงืฉืจ ืขื ืฆืืืช ืืชืืืื ืืืงืืืืช ืฉืื ื. ืงื ืืื ืืื ื!