Cassa sicura garantita

Women Fall Winter New Fur Integrated Thermal Jacket Coat Faux Leather Long-sleeved Lapel Padded Warm Chic Female Outerwear

$73.99
$93.44
Color: Original White
Size: XS
FREE SHIPPING
30 Days Easy Return
SUPPORT 24/7
SECURED PAYMENTS
Ricevi SPEDIZIONE GRATUITA se l'importo dell'assegno è superiore a $150.00
Calcolatore di spedizione

Cassa sicura garantita



Product Description:100% Brand New with Tag

Color: colors as shown

Size: There is the Asian sizes

(Measurement difference from 1-3cm, pls make sure to check your body measurement really matches to this set. All measurement is in cm and please note 1cm=0.39inch)





FAQ

About colors

Product color may vary. We have to remember that this is professional photography (camera flash, lights, monitor settings). Thank you for your understanding.

About size

Be sure to check our size chart and how to size up before buying. If the size you choose does not fit you, please be sure to negotiate the size with us. We are not responsible for the error range of the product is 2 ~ 3 cm.

regarding payment

1) We accept Alipay, Western Union, TT. All major credit cards are accepted through the secure payment processor ESCROW.

2) Payment must be made within 72 hours of placing the order.

3) If you are unable to checkout immediately after taking the order, please wait a few minutes and try again Payment must be completed within 72 hours.

About delivery

A. We usually ship within 72 hours after receiving your payment. We usually ship by China Post or AliExpress Standard Shipping. The delivery time is 15-30 days, please know that if you can't receive it after 30 days, we will try our best to compensate, if you need other express, such as: FEDEX, DHL, EMS, etc., please contact us before ordering, if We will give you a discount if you can.

B. Please leave us a message to tell us the size and color you want, we will send the goods according to your details, or we will send randomly. C. Please send the complete and correct address and phone number, we are willing to calculate the shipping cost for you. Mixed colors and models are welcome in our store. We will do combined shipping for you.

D. We are not responsible for any duties or import duties. All emails will be responded to within 24 hours. If you do not hear back from us, please resend your email and we will get back to you as soon as possible. Serious buyers only! Please only bid if you agree to all terms.

Refunds

A. Buyer shall provide evidence of the problem with the item.

B. If you are not satisfied with the purchased item, you can exchange it. Buyer is responsible for all further shipping charges.

C. If buyers wish to replace defective or incorrectly shipped items, they must contact us within 3 days of delivery.

About Feedback

A. Your satisfaction is our goal! Giving negative or neutral feedback is very serious and we make sure we can address your concerns before leaving negative feedback. We sincerely hope that you like our products and enjoy our services. We look forward to your positive feedback.

B. Please pay attention to our store. You can find updates on our latest arrivals, coupons and more in the Store Club.



Return and Refund Policies 

  • At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform bassoandbrooke.com  by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. bassoandbrooke.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com

 

1. Come faccio a conoscere la mia taglia? 

I dettagli di dimensionamento per ciascun prodotto sono disponibili nella pagina del prodotto. Forniamo una tabella di dimensioni complete per aiutarti a trovare la soluzione perfetta. Se hai ulteriori domande sui dimensionali, non esitare a contattarci info@bassoandbrooke.com. Il nostro team sarà felice di aiutarti.

2. Come posso effettuare un ordine su Basso e Brooke? 

Effettuare un ordine Basso e Brooke è semplice e conveniente. Segui questi passi:

  • Sfoglia il nostro sito Web e seleziona gli articoli desiderati aggiungendoli al carrello.
  • Una volta terminato lo shopping, procedi alla pagina di pagamento.
  • Fornire il tuo indirizzo di spedizione e i dettagli di pagamento per completare l'ordine.

3. Quali metodi di pagamento accetti? 

Basso e Brooke Accetta vari metodi di pagamento, tra cui carte di credito/debito (Visa, MasterCard, American Express), PayPal e altre opzioni di pagamento online sicure. Siate certi che le informazioni di pagamento siano gestite con la massima sicurezza e privacy.

4. Quali sono le opzioni di spedizione e i tempi di consegna?

La spedizione è GRATUITO Il stimato La data di consegna è indicata per ogni prodotto. I tempi di consegna dipendono dal tempo di gestione e dal tempo di trasporto di ciascun prodotto. Giorni di gestione e trasporto Fare riferimento ai giorni lavorativi, esclusi i fine settimana e le vacanze.

5. Posso tenere traccia del mio ordine? 

Sì, puoi tenere traccia del tuo ordine Basso e Brooke. Una volta spedito il tuo ordine, ti forniremo un numero di tracciamento. Puoi utilizzare questo numero di tracciamento per monitorare lo stato e la posizione del pacchetto fino a raggiungere la porta.

6. Offrite spedizioni internazionali?

 SÌ, Basso e BrookeOffre spedizioni internazionali a vari paesi. Durante il processo di pagamento, è possibile selezionare il tuo paese per la spedizione e verranno visualizzate le commissioni di spedizione applicabili e i tempi di consegna stimati.

7. Qual è la tua politica di restituzione? 

Vogliamo che tu sia completamente soddisfatto del tuo acquisto da Basso e Brooke. Se, per qualsiasi motivo, non sei soddisfatto del tuo ordine, puoi restituirlo entro 30 giorni dalla ricezione del pacchetto. L'oggetto dovrebbe essere inutilizzato, nella sua condizione originale e con tutti i tag intatti. Fare riferimento alla nostra pagina di resi e rimborsi per istruzioni dettagliate sul processo di ritorno.

8. Come contatto l'assistenza clienti? 

Il nostro team di assistenza clienti è qui per aiutarti con qualsiasi richiesta o preoccupazione. Puoi contattarci attraverso i seguenti canali:

  • E-mail: info@bassoandbrooke.com 
  • Telefono✆: +351 926 173 093 (dal lunedì al venerdì, dalle 9:00 alle 17:00 GMT)
  • Chat dal vivo: disponibile sul nostro sito Web durante l'orario di lavoro.

9. Posso annullare o modificare il mio ordine dopo che è stato effettuato? 

Miriamo a elaborare rapidamente gli ordini per garantire la consegna tempestiva. Se si desidera annullare o modificare il tuo ordine, contattare il nostro team di assistenza clienti il ​​prima possibile. Faremo del nostro meglio per soddisfare la tua richiesta, ma si prega di notare che una volta spedito un ordine, potrebbe non essere possibile apportare modifiche.

10. Ci sono promozioni o sconti disponibili? 

Basso e Brooke Offre regolarmente promozioni e sconti su vari articoli. Assicurati di iscriverti alla nostra newsletter e seguici sui social media per rimanere aggiornati sulle ultime offerte e offerte speciali.

A Basso e Brooke, Ci impegniamo a fornire un servizio eccezionale e prodotti di prim'ordine. Se hai altre domande non trattate in queste FAQ, non esitare a contattare il nostro team di assistenza clienti. Felice shopping!