Dubai Jewelry Sets for Women 24k Gold Color Love Ethiopian African Heart Necklace Earrings Sets Arab Bridal Dowry Jewelry
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Material: Cooper or Gold plated, not pure gold
Occasion: Marriage, Anniversary, Engagement, Party, Gift and so on.
Metals Type: Environmental Protection Copper.
Package: one design, one bag, OPP bag.
NOTICE: Product size or color Please see pictures or product description, If you do not understand size or color, Please contact us, thank you!
If you have any questions please don’t hesitate to contact us. We will reply within 12 hours.
Our products are made with high quality Cooper or Gold plated technique and excellent craft, normally will not fade in 2 years. But they maybe damaged if used by inappropriate wearing habits. Please keep them well, they will look brand new for longtime. Thanks for understanding.
JEWELRY MAINTENANCE:
1. If allergy exists, stop wearing, This is a fashion jewelry, not pure gold
2. Please take off the jewelry when you bathing & washing.
3. Do not contact with chemicals.
4. Do not wear when sweating.
5. Avoid the mixing with other jewelry or hard things.
Shipment:
We will send products in 1-2 days after payment confirmed.
AliExpress Standard Shipping: 15-35working days to most countries.
Epacket Estimated Delivery Time: 12-35 working days
China Post Air Mail: 20-45 working days to most countries.
DHL/UPS/Fedex/Aramex: About 4-7 working days.
EMS: About 7-25 working days.
Bulk orders, we can free arrangements FedEx, DHL or UPS
Import duty:
Taxes and charges are not included in the item price and shipping charges. If in your country need to pay customs duty, it's your honor and responsibility.
Feedback:
We do our best to serve our customers the best that we can.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5-Stars is you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer service.
Most of our items are hand-made, the finished items maybe vary by approximately 1-3cm in the specified measurements.
Color Mismatch:
Differencesin color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
Returns:
1. Quality problems: if the products are not the same as our description or broken in transit, please take clearly photos in 7 days after you received and send photos in order message. We will provide refund or replacement after confirmation.
2. Any other reasons: if you don't like the products, please contact us within 10 days after receiving the orders, please make sure the products are in original condition and undertake the shipping cost by yourself. We will provide refund or replacement after we received the returned products.
Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. Come faccio a conoscere la mia taglia?
I dettagli di dimensionamento per ciascun prodotto sono disponibili nella pagina del prodotto. Forniamo una tabella di dimensioni complete per aiutarti a trovare la soluzione perfetta. Se hai ulteriori domande sui dimensionali, non esitare a contattarci info@bassoandbrooke.com. Il nostro team sarà felice di aiutarti.
2. Come posso effettuare un ordine su Basso e Brooke?
Effettuare un ordine Basso e Brooke è semplice e conveniente. Segui questi passi:
- Sfoglia il nostro sito Web e seleziona gli articoli desiderati aggiungendoli al carrello.
- Una volta terminato lo shopping, procedi alla pagina di pagamento.
- Fornire il tuo indirizzo di spedizione e i dettagli di pagamento per completare l'ordine.
3. Quali metodi di pagamento accetti?
Basso e Brooke Accetta vari metodi di pagamento, tra cui carte di credito/debito (Visa, MasterCard, American Express), PayPal e altre opzioni di pagamento online sicure. Siate certi che le informazioni di pagamento siano gestite con la massima sicurezza e privacy.
4. Quali sono le opzioni di spedizione e i tempi di consegna?
La spedizione è GRATUITO Il stimato La data di consegna è indicata per ogni prodotto. I tempi di consegna dipendono dal tempo di gestione e dal tempo di trasporto di ciascun prodotto. Giorni di gestione e trasporto Fare riferimento ai giorni lavorativi, esclusi i fine settimana e le vacanze.
5. Posso tenere traccia del mio ordine?
Sì, puoi tenere traccia del tuo ordine Basso e Brooke. Una volta spedito il tuo ordine, ti forniremo un numero di tracciamento. Puoi utilizzare questo numero di tracciamento per monitorare lo stato e la posizione del pacchetto fino a raggiungere la porta.
6. Offrite spedizioni internazionali?
SÌ, Basso e BrookeOffre spedizioni internazionali a vari paesi. Durante il processo di pagamento, è possibile selezionare il tuo paese per la spedizione e verranno visualizzate le commissioni di spedizione applicabili e i tempi di consegna stimati.
7. Qual è la tua politica di restituzione?
Vogliamo che tu sia completamente soddisfatto del tuo acquisto da Basso e Brooke. Se, per qualsiasi motivo, non sei soddisfatto del tuo ordine, puoi restituirlo entro 30 giorni dalla ricezione del pacchetto. L'oggetto dovrebbe essere inutilizzato, nella sua condizione originale e con tutti i tag intatti. Fare riferimento alla nostra pagina di resi e rimborsi per istruzioni dettagliate sul processo di ritorno.
8. Come contatto l'assistenza clienti?
Il nostro team di assistenza clienti è qui per aiutarti con qualsiasi richiesta o preoccupazione. Puoi contattarci attraverso i seguenti canali:
- E-mail: info@bassoandbrooke.com
- Telefono✆: +351 926 173 093 (dal lunedì al venerdì, dalle 9:00 alle 17:00 GMT)
- Chat dal vivo: disponibile sul nostro sito Web durante l'orario di lavoro.
9. Posso annullare o modificare il mio ordine dopo che è stato effettuato?
Miriamo a elaborare rapidamente gli ordini per garantire la consegna tempestiva. Se si desidera annullare o modificare il tuo ordine, contattare il nostro team di assistenza clienti il prima possibile. Faremo del nostro meglio per soddisfare la tua richiesta, ma si prega di notare che una volta spedito un ordine, potrebbe non essere possibile apportare modifiche.
10. Ci sono promozioni o sconti disponibili?
Basso e Brooke Offre regolarmente promozioni e sconti su vari articoli. Assicurati di iscriverti alla nostra newsletter e seguici sui social media per rimanere aggiornati sulle ultime offerte e offerte speciali.
A Basso e Brooke, Ci impegniamo a fornire un servizio eccezionale e prodotti di prim'ordine. Se hai altre domande non trattate in queste FAQ, non esitare a contattare il nostro team di assistenza clienti. Felice shopping!