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Material: Cooper or Gold plated, not pure gold
Occasion: Marriage, Anniversary, Engagement, Party, Gift and so on.
Metals Type: Environmental Protection Copper.
Package: one design, one bag, OPP bag.
NOTICE: Product size or color Please see pictures or product description, If you do not understand size or color, Please contact us, thank you!
If you have any questions please don’t hesitate to contact us. We will reply within 12 hours.
Our products are made with high quality Cooper or Gold plated technique and excellent craft, normally will not fade in 2 years. But they maybe damaged if used by inappropriate wearing habits. Please keep them well, they will look brand new for longtime. Thanks for understanding.
JEWELRY MAINTENANCE:
1. If allergy exists, stop wearing, This is a fashion jewelry, not pure gold
2. Please take off the jewelry when you bathing & washing.
3. Do not contact with chemicals.
4. Do not wear when sweating.
5. Avoid the mixing with other jewelry or hard things.
Shipment:
We will send products in 1-2 days after payment confirmed.
AliExpress Standard Shipping: 15-35working days to most countries.
Epacket Estimated Delivery Time: 12-35 working days
China Post Air Mail: 20-45 working days to most countries.
DHL/UPS/Fedex/Aramex: About 4-7 working days.
EMS: About 7-25 working days.
Bulk orders, we can free arrangements FedEx, DHL or UPS
Import duty:
Taxes and charges are not included in the item price and shipping charges. If in your country need to pay customs duty, it's your honor and responsibility.
Feedback:
We do our best to serve our customers the best that we can.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5-Stars is you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer service.
Most of our items are hand-made, the finished items maybe vary by approximately 1-3cm in the specified measurements.
Color Mismatch:
Differencesin color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
Returns:
1. Quality problems: if the products are not the same as our description or broken in transit, please take clearly photos in 7 days after you received and send photos in order message. We will provide refund or replacement after confirmation.
2. Any other reasons: if you don't like the products, please contact us within 10 days after receiving the orders, please make sure the products are in original condition and undertake the shipping cost by yourself. We will provide refund or replacement after we received the returned products.
Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. Hoe ken ik mijn maat?
De groottedetails voor elk product zijn beschikbaar op de productpagina. We bieden een uitgebreide maatdiagram om u te helpen de perfecte pasvorm te vinden. Als u nog vragen heeft over de maatvoering, aarzel dan niet om contact met ons op te nemen bij info@bassoandbrooke.com. Ons team zal u graag helpen.
2. Hoe kan ik een bestelling plaatsen op Basso en Brooke?
Een bestelling plaatsen Basso en Brooke is eenvoudig en handig. Volg deze stappen:
- Blader door onze website en selecteer de gewenste items door ze toe te voegen aan uw winkelwagentje.
- Nadat u klaar bent met winkelen, gaat u naar de kassa -pagina.
- Geef uw verzendadres en betalingsgegevens op om de bestelling te voltooien.
3. Welke betaalmethoden accepteert u?
Basso en Brooke Accepteert verschillende betaalmethoden, waaronder creditcards (Visa, MasterCard, American Express), PayPal en andere veilige online betalingsopties. Wees er zeker van dat uw betalingsinformatie wordt afgehandeld met de grootste beveiliging en privacy.
4. Wat zijn de verzendopties en levertijden?
Verzending is VRIJ De geschatte Leverdatum is aangegeven voor elk product. Levertijden zijn afhankelijk van de afhandelingstijd en transporttijd van elk product. Afhandeling en transportdagen verwijzen naar werkdagen, exclusief weekenden en feestdagen.
5. Kan ik mijn bestelling volgen?
Ja, u kunt uw bestelling volgen Basso en Brooke. Zodra uw bestelling is verzonden, bieden we u een trackingnummer. U kunt dit trackingnummer gebruiken om de status en locatie van uw pakket te controleren totdat het uw deur bereikt.
6. Biedt u internationale verzending aan?
Ja, Basso en Brookebiedt internationale verzending naar verschillende landen. Tijdens het kassa kunt u uw land selecteren voor verzending en worden de toepasselijke verzendkosten en geschatte levertijden weergegeven.
7. Wat is uw retourbeleid?
We willen dat u volledig tevreden bent met uw aankoop bij Basso en Brooke. Als u om welke reden dan ook niet tevreden bent met uw bestelling, kunt u dit binnen 30 dagen na ontvangst van het pakket retourneren. Het item moet ongebruikt zijn, in de oorspronkelijke staat en met alle tags intact. Raadpleeg onze pagina Retourneren en terugbetalingen voor gedetailleerde instructies over het retourproces.
8. Hoe neem ik contact op met de klantenservice?
Ons klantenondersteuningsteam is hier om u te helpen bij eventuele vragen of zorgen. U kunt ons via de volgende kanalen bereiken:
- E -mail: info@bassoandbrooke.com
- Telefoon✆: +351 926 173 093 (maandag tot vrijdag, 9:00 - 17:00 GMT)
- Livechat: beschikbaar op onze website tijdens kantooruren.
9. Kan ik mijn bestelling annuleren of wijzigen nadat deze is geplaatst?
We willen snel bestellingen verwerken om tijdige levering te garanderen. Als u uw bestelling wilt annuleren of wijzigen, neem dan zo snel mogelijk contact op met ons klantenondersteuningsteam. We zullen ons best doen om aan uw verzoek te voldoen, maar houd er rekening mee dat zodra een bestelling is verzonden, het misschien niet mogelijk is om wijzigingen aan te brengen.
10. Zijn er promoties of kortingen beschikbaar?
Basso en Brooke Biedt regelmatig promoties en kortingen op verschillende items. Zorg ervoor dat u zich abonneert op onze nieuwsbrief en volg ons op sociale media om op de hoogte te blijven van de nieuwste deals en speciale aanbiedingen.
Bij Basso en Brooke, we streven ernaar om uitzonderlijke service- en eersteklas producten te bieden. Als u nog andere vragen heeft die niet in deze FAQ worden behandeld, aarzel dan niet om contact op te nemen met ons klantenondersteuningsteam. Gelukkig winkelen!