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Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. Hvordan kjenner jeg størrelsen min?
Størrelsesdetaljene for hvert produkt er tilgjengelig på produktsiden. Vi gir et omfattende størrelsesdiagram for å hjelpe deg med å finne den perfekte passformen. Hvis du har ytterligere spørsmål om størrelse, ikke nøl med å nå ut til oss på info@bassoandbrooke.com. Teamet vårt hjelper deg gjerne.
2. Hvordan kan jeg legge inn en bestilling på Basso og Brooke?
Legge inn en bestilling på Basso og Brooke er enkelt og praktisk. Følg disse instruksjonene:
- Bla gjennom nettstedet vårt og velg de ønskede varene ved å legge dem til i handlekurven.
- Når du er ferdig med å handle, fortsett til kassesiden.
- Oppgi leveringsadresse og betalingsdetaljer for å fullføre bestillingen.
3. Hvilke betalingsmetoder godtar du?
Basso og Brooke Godtar forskjellige betalingsmetoder, inkludert kreditt-/debetkort (Visa, Mastercard, American Express), PayPal og andre sikre online betalingsalternativer. Forsikre deg om at betalingsinformasjonen din håndteres med største sikkerhet og personvern.
4. Hva er fraktalternativene og leveringstidene?
Frakt er GRATIS Anslagsvis Leveringsdato er angitt for hvert produkt. Leveringstidene avhenger av håndteringstid og transporttid for hvert produkt. Håndtering og transportdager refererer til virkedager, unntatt helger og høytider.
5. Kan jeg spore bestillingen min?
Ja, du kan spore bestillingen din på Basso og Brooke. Når bestillingen er sendt, vil vi gi deg et sporingsnummer. Du kan bruke dette sporingsnummeret til å overvåke statusen og plasseringen av pakken til den når døren.
6. Tilbyr du internasjonal frakt?
Ja, Basso og BrookeTilbyr internasjonal frakt til forskjellige land. Under kassen kan du velge ditt land for frakt, og gjeldende fraktgebyrer og estimerte leveringstid vises.
7. Hva er din returpolitikk?
Vi vil at du skal være helt fornøyd med kjøpet ditt fra Basso og Brooke. Hvis du av en eller annen grunn ikke er fornøyd med bestillingen din, kan du returnere den innen 30 dager etter å ha mottatt pakken. Varen skal være ubrukt, i sin opprinnelige tilstand, og med alle tagger intakte. Se siden for retur og refusjon for detaljerte instruksjoner om returprosessen.
8. Hvordan kontakter jeg kundesupport?
Vårt kundesupportteam er her for å hjelpe deg med eventuelle henvendelser eller bekymringer. Du kan nå oss gjennom følgende kanaler:
- E -post: info@bassoandbrooke.com
- Telefon✆: +351 926 173 093 (mandag til fredag, 9:00 - 17:00 GMT)
- Live chat: Tilgjengelig på vår hjemmeside i arbeidstiden.
9. Kan jeg avbryte eller endre bestillingen min etter at den er plassert?
Vi tar sikte på å behandle bestillinger raskt for å sikre rettidig levering. Hvis du ønsker å avbryte eller endre bestillingen, kan du kontakte vårt kundesupportteam så snart som mulig. Vi vil gjøre vårt beste for å imøtekomme forespørselen din, men vær oppmerksom på at når en ordre er sendt, kan det ikke være mulig å gjøre endringer.
10. Er det noen kampanjer eller rabatter tilgjengelig?
Basso og Brooke Regelmessig tilbyr kampanjer og rabatter på forskjellige varer. Sørg for å abonnere på vårt nyhetsbrev og følg oss på sosiale medier for å holde deg oppdatert om de siste tilbudene og spesialtilbudene.
På Basso og Brooke, Vi streber etter å tilby eksepsjonell service og førsteklasses produkter. Hvis du har andre spørsmål som ikke er dekket i denne vanlige spørsmål, ikke nøl med å komme i kontakt med vårt kundesupportteam. Gledelig handling!