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$31.99

Niche Design Silver Lipstick Pouch Women Luxury evening Bag Headphone Bag Butt Shape Acrylic Chain Shoulder Purses Crossbody Bag

Color: Gold
Enjoy a 20% OFF discount on orders exceeding $150.00.
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Free Shipping
Expected delivery: 30 January to 2 February
30 Days Return & Exchanges

FREE SHIPPING
30 Days Easy Return
SUPPORT 24/7
SECURED PAYMENTS

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Size:10/12cm*11cm*7cm

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ABOUT  SHIPPING

1.Please make sure your postal address is correct! 

Normally items will be shipped within 3 business days after receiving the full payment. Some personalized order or wholesale order may take a little longer for processing.

2.The items will be shipped by China Post Air Mail,   which takes 5-30 days to the USA. 15-30 days to Canada,  Europe, Australia. Due to the customs clearance, the packages sent to Russian and Brazil will take about 30-  60 business days.

3.If you want to be faster and willing to pay additional freight, please contact us for EMS ( 7-15 days)or DHL(3-10 days).

4.Also, the package may delay in some important festival  (for example the Spring Festival and Chrismas, Chinese   National Day)or natural disaster(for example volcanic explosion, dense fog and so on).So Please contact  us if you can't get the  item in 30 days

5.Please note that buyers are responsible for all additional customs  fees,brokerage fees,duties and taxes for importation into your country.These additional fees maybe collected at time of delivery.We will not refund shipping charges for refused shippments.The shipping cost does not include any import taxes,and buyers are responsible for cust  oms duties.

ABOUT FEEDBACK

If you are satisfied with our goods,please give us Positive Feedback(5 stars)which is very important to us.

Pls contact us before give neutral(3 stars) or negative(1-2stars)feedback.We will try our best to solve the problem.



Return and Refund Policies 

  • At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform bassoandbrooke.com  by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. bassoandbrooke.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com

 

1. How do I know my size? 

The sizing details for each product are available on the product page. We provide a comprehensive size chart to help you find the perfect fit. If you have any further questions about sizing, don't hesitate to reach out to us at cs@bassoandbrooke.com. Our team will be happy to assist you.

2. How can I place an order on Basso and Brooke? 

Placing an order on Basso and Brooke is simple and convenient. Follow these steps:

  • Browse our website and select the desired items by adding them to your shopping cart.
  • Once you've finished shopping, proceed to the checkout page.
  • Provide your shipping address and payment details to complete the order.

3. What payment methods do you accept? 

Basso and Brooke accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled with the utmost security and privacy.

4. What are the shipping options and delivery times?

Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.

5. Can I track my order? 

Yes, you can track your order on Basso and Brooke. Once your order is dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

6. Do you offer international shipping?

 Yes, Basso and Brookeoffers international shipping to various countries. During the checkout process, you can select your country for shipping, and the applicable shipping fees and estimated delivery times will be displayed.

7. What is your return policy? 

We want you to be completely satisfied with your purchase from Basso and Brooke. If, for any reason, you are not happy with your order, you may return it within 30 days of receiving the package. The item should be unused, in its original condition, and with all tags intact. Please refer to our Returns and Refunds page for detailed instructions on the return process.

8. How do I contact customer support? 

Our customer support team is here to assist you with any inquiries or concerns. You can reach us through the following channels:

  • Email: cs@bassoandbrooke.com
  • Phone✆: +351 926 173 093 (Monday to Friday, 9:00 am - 5:00 pm GMT)
  • Live Chat: Available on our website during business hours.

9. Can I cancel or modify my order after it's been placed? 

We aim to process orders quickly to ensure timely delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order is dispatched, it may not be possible to make changes.

10. Are there any promotions or discounts available? 

Basso and Brooke regularly offers promotions and discounts on various items. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and special offers.

At Basso and Brooke, we strive to provide exceptional service and top-notch products. If you have any other questions not covered in this FAQ, don't hesitate to get in touch with our customer support team. Happy shopping!