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HOUZHOU Kawaii White Dress Women Japanese Y2k Cat Face Embroidery Cute Spaghetti Strap Mini Dress Bow Patchwork Anime Sundress

$37.99
$52.96
Color: White
Size: S

Estimated Delivery: -

FREE SHIPPING
30 Days Easy Return
SUPPORT 24/7
SECURED PAYMENTS

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1Measurement In CM

size

Bust(cm)

Waist(cm)

Length(cm)

S

66

54

59

M

70

58

60

L

80

64

61


Notes:
Please consult the customer service staff before purchase.Order size is Asian Size , It is smaller than US,UK,AU,EU size.please tell us your height and weight,we will suggest you the correct size.
1,We mainly operate some personality street clothes. please pay attention to our store,I wish you a happy shopping.
2,The real color of the item may be slightly different from the pictures shown on website,caused by many factors such as brightness of your monitor and light brightness,Please allow slight (±3cm)manual measurement deviation for the data.
Unit:CM(1cm=0.394 inch)

3,You may find that someone sells at a lower price than us but they cannot guarantee the same quality and service as we do.    


 FEEDBACK 
 
1.If you are satisfied with our products and services, please leave your positive feedback of 5 stars . And 5 stars for the detailed rating of your order. We will of course give your positive feedback.
2. If you don't satisfied our porducts, please contact us before you leave negative feedback. We guarantee we will 100% solve any problem for you.
 
 SHIPPING 
 
1.Preparing Time: we need 3-7 working days to prepare your order, Ignoring how many  days of processing remains.
2. There is no limitied Order/Value in our store. We offer free shipping worldwide for any quantity and any value
3. APO/FPO/DPO Shipping
We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
 
 REFOUND & EXCHANGE 
 
We have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your information carefully before buying (a size measurement will be show below each items).
Attention: we can not accept modifying or canceling after your order has been shipped.
The following information is required when you reflect the problem:
---Order number
---Image/video of the defective products.
If you have any question, please feel free to contact us!
 OUR GUARANTEE 
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your items within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.

3. Return shipping fee was paid by buyer.

Aliexpress Local Return Service
About free return service.
1.Please openthe dispute first .
2.Choose 15 days free return and refund service.
3.Choose Reason: no reason.
You can go to the post office tosend back the productswith out paying any fees.(Transportation expenses payment method: choose the recipient to pay)
Service supported countries: USA, Canada, Australia, UK, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, UAE, Poland, Netherlands, Italy.
Attention:
Delivery of damaged goods, or goodsnot corresponding to the order, cannot be refunded. Please contact customer service for damaged goods.


Return and Refund Policies 

  • At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform bassoandbrooke.com  by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. bassoandbrooke.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com

1. Como posso saber meu tamanho? 

Os detalhes de tamanho de cada produto estão disponíveis na página do produto. Fornecemos uma tabela de tamanhos abrangente para ajudá-lo a encontrar o ajuste perfeito. Se você tiver mais dúvidas sobre o tamanho, não hesite em entrar em contato conosco pelo e-mail info@bassoandbrooke.com . Nossa equipe terá prazer em ajudá-lo.

2. Como posso fazer um pedido no Basso e Brooke? 

Fazendo um pedido em Basso e Brooke são simples e convenientes. Siga esses passos:

  • Navegue pelo nosso site e selecione os itens desejados adicionando-os ao carrinho de compras.
  • Depois de terminar a compra, vá para a página de finalização da compra.
  • Forneça seu endereço de entrega e detalhes de pagamento para concluir o pedido.

3. Quais métodos de pagamento você aceita? 

Basso e Brooke aceitam vários métodos de pagamento, incluindo cartões de crédito/débito (Visa, MasterCard, American Express), PayPal e outras opções seguras de pagamento online. Tenha certeza de que suas informações de pagamento serão tratadas com a máxima segurança e privacidade.

4. Quais são as opções de envio e prazos de entrega?

O envio é GRÁTIS A estimativa a data de entrega é indicada para cada produto . Os prazos de entrega dependem do tempo de manuseio e tempo de transporte de cada produto. Os dias de manuseio e transporte referem-se a dias úteis, excluindo fins de semana e feriados.

5. Posso rastrear meu pedido? 

Sim, você pode rastrear seu pedido em Basso e Brooke . Assim que seu pedido for despachado, forneceremos um número de rastreamento. Você pode usar esse número de rastreamento para monitorar o status e a localização do seu pacote até que ele chegue à sua porta.

6. Vocês oferecem frete internacional?

 Sim, Basso and Brooke oferece remessa internacional para vários países. Durante o processo de finalização da compra, você pode selecionar seu país para envio, e as taxas de envio aplicáveis ​​e os prazos de entrega estimados serão exibidos.

7. Qual é a sua política de devolução? 

Queremos que você fique totalmente satisfeito com sua compra em Basso e Brooke . Se, por qualquer motivo, você não estiver satisfeito com seu pedido, poderá devolvê-lo no prazo de 30 dias após o recebimento do pacote. O item deve estar sem uso, em sua condição original e com todas as etiquetas intactas. Consulte nossa página Devoluções e Reembolsos para obter instruções detalhadas sobre o processo de devolução.

8. Como entro em contato com o suporte ao cliente? 

Nossa equipe de suporte ao cliente está aqui para ajudá-lo com qualquer dúvida ou preocupação. Você pode entrar em contato conosco pelos seguintes canais:

  • E-mail: info@bassoandbrooke.com
  • Telefone✆: +351 926 173 093 (de segunda a sexta, das 9h00 às 17h00 GMT)
  • Chat ao vivo: Disponível em nosso site durante o horário comercial.

9. Posso cancelar ou modificar meu pedido depois de realizado? 

Nosso objetivo é processar pedidos rapidamente para garantir a entrega pontual. Se desejar cancelar ou modificar seu pedido, entre em contato com nossa equipe de suporte ao cliente o mais rápido possível. Faremos o possível para atender à sua solicitação, mas observe que, uma vez enviado o pedido, talvez não seja possível fazer alterações.

10. Existem promoções ou descontos disponíveis? 

Basso e Brooke oferecem regularmente promoções e descontos em diversos itens. Certifique-se de assinar nossa newsletter e nos seguir nas redes sociais para se manter atualizado sobre as últimas promoções e ofertas especiais.

No Basso e Brooke , nos esforçamos para fornecer serviços excepcionais e produtos de primeira linha. Se você tiver alguma outra dúvida não abordada neste FAQ, não hesite em entrar em contato com nossa equipe de suporte ao cliente. Feliz compras!