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Return and Refund Policies
- At bassoandbrooke.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at cs@bassoandbrooke.com you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at bassoandbrooke.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at cs@bassoandbrooke.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform bassoandbrooke.com by email, sending your return request to cs@bassoandbrooke.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. bassoandbrooke.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at cs@bassoandbrooke.com
1. Bagaimana saya tahu ukuran saya?
Detail ukuran untuk setiap produk tersedia di halaman produk. Kami menyediakan bagan ukuran yang komprehensif untuk membantu Anda menemukan yang cocok. Jika Anda memiliki pertanyaan lebih lanjut tentang ukuran, jangan ragu untuk menghubungi kami di info@bassoandbrooke.com. Tim kami akan dengan senang hati membantu Anda.
2. Bagaimana cara melakukan pemesanan di Basso dan Brooke?
Melakukan pemesanan Basso dan Brooke sederhana dan nyaman. Ikuti langkah ini:
- Jelajahi situs web kami dan pilih item yang diinginkan dengan menambahkannya ke keranjang belanja Anda.
- Setelah selesai berbelanja, lanjutkan ke halaman checkout.
- Berikan alamat pengiriman dan detail pembayaran Anda untuk menyelesaikan pesanan.
3. Metode pembayaran apa yang Anda terima?
Basso dan Brooke menerima berbagai metode pembayaran, termasuk kartu kredit/debit (Visa, MasterCard, American Express), PayPal, dan opsi pembayaran online aman lainnya. Yakinlah bahwa informasi pembayaran Anda ditangani dengan keamanan dan privasi sepenuhnya.
4. Apa opsi pengiriman dan waktu pengiriman?
Pengiriman adalah BEBAS Perkiraan Tanggal pengiriman ditunjukkan untuk setiap produk. Waktu pengiriman tergantung pada waktu penanganan dan waktu transportasi setiap produk. Penanganan dan transportasi hari mengacu pada hari kerja, Tidak termasuk akhir pekan dan hari libur.
5. Dapatkah saya melacak pesanan saya?
Ya, Anda dapat melacak pesanan Anda Basso dan Brooke. Setelah pesanan Anda dikirim, kami akan memberi Anda nomor pelacakan. Anda dapat menggunakan nomor pelacakan ini untuk memantau status dan lokasi paket Anda sampai mencapai pintu Anda.
6. Apakah Anda menawarkan pengiriman internasional?
Ya, Basso dan BrookeMenawarkan pengiriman internasional ke berbagai negara. Selama proses checkout, Anda dapat memilih negara Anda untuk pengiriman, dan biaya pengiriman yang berlaku dan perkiraan waktu pengiriman akan ditampilkan.
7. Apa kebijakan pengembalian Anda?
Kami ingin Anda benar -benar puas dengan pembelian Anda Basso dan Brooke. Jika, karena alasan apa pun, Anda tidak senang dengan pesanan Anda, Anda dapat mengembalikannya dalam waktu 30 hari setelah menerima paket. Item harus tidak digunakan, dalam kondisi aslinya, dan dengan semua tag utuh. Silakan merujuk ke halaman pengembalian dan pengembalian uang kami untuk instruksi terperinci tentang proses pengembalian.
8. Bagaimana cara menghubungi dukungan pelanggan?
Tim dukungan pelanggan kami ada di sini untuk membantu Anda dengan pertanyaan atau masalah apa pun. Anda dapat menghubungi kami melalui saluran berikut:
- Surel: info@bassoandbrooke.com
- Telepon✆: +351 926 173 093 (Senin hingga Jumat, 9:00 pagi - 17:00 GMT)
- Langsung Obrolan: Tersedia di situs web kami selama jam kerja.
9. Dapatkah saya membatalkan atau memodifikasi pesanan saya setelah ditempatkan?
Kami bertujuan untuk memproses pesanan dengan cepat untuk memastikan pengiriman tepat waktu. Jika Anda ingin membatalkan atau memodifikasi pesanan Anda, silakan hubungi tim dukungan pelanggan kami sesegera mungkin. Kami akan melakukan yang terbaik untuk mengakomodasi permintaan Anda, tetapi harap dicatat bahwa begitu pesanan dikirim, tidak mungkin untuk melakukan perubahan.
10. Apakah ada promosi atau diskon yang tersedia?
Basso dan Brooke Secara teratur menawarkan promosi dan diskon pada berbagai item. Pastikan untuk berlangganan buletin kami dan ikuti kami di media sosial untuk tetap diperbarui pada penawaran terbaru dan penawaran khusus.
Pada Basso dan Brooke, kami berusaha untuk memberikan layanan luar biasa dan produk terkemuka. Jika Anda memiliki pertanyaan lain yang tidak tercakup dalam FAQ ini, jangan ragu untuk menghubungi tim dukungan pelanggan kami. Selamat berbelanja!